PARADOX alarm system control panel SERIAL PORT unlock

In 2023, Paradox locked the serial ports on its new series of alarm system control panels, and on some models, this issue persists even after a firmware update. The serial port is used for direct communication by various smart home solutions as well as Trikdis special transmitters (E16, G16, and GET), so unlocking the locked serial ports might be necessary. You can now order the unlock code for your control panel from us.

Which Paradox control panels are affected?

How does the unlock work?

1. Order the unlock code on this page and send us the serial number(s) of the alarm system control panel(s) you want to unlock. It is recommended to also attach a picture of the serial number stickers for verification purposes.
2. Once we receive the payment, we will send you an invoice along with the unlock code within 1 business day.

Important information

• The unlock code belongs to the specific control panel with the given serial number. In case of a malfunction, the unlock cannot be transferred to another unit, even if the manufacturer replaces the control panel under warranty.
• The unlock code cannot be entered via the BabyWare software; it can only be entered using a keypad.

Here you can find a guide for the unlock process.