PARADOX alarm system control panel SERIAL PORT unlock
- Brand: Paradox
- Product Code: paradox-serial-unlock
- Availability: In Stock
- Warranty: 2 years
- Categories: Alarm Communicator
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€15.00 Ex Tax: €12.20
Available Options
In 2023, Paradox locked the serial ports on its new series of alarm system control panels, and on some models, this issue persists even after a firmware update. The serial port is used for direct communication by various smart home solutions as well as Trikdis special transmitters (E16, G16, and GET), so unlocking the locked serial ports might be necessary. You can now order the unlock code for your control panel from us.
Which Paradox control panels are affected?
How does the unlock work?
- Order the unlock code on this page and send us the serial number(s) of the alarm system control panel(s) you want to unlock. It is recommended to also attach a picture of the serial number stickers for verification purposes.
- Once we receive the payment, we will send you an invoice along with the unlock code within 1 business day.
Important information
- The unlock code belongs to the specific control panel with the given serial number. In case of a malfunction, the unlock cannot be transferred to another unit, even if the manufacturer replaces the control panel under warranty.
- The unlock code cannot be entered via the BabyWare software; it can only be entered using a keypad.
Here you can find a guide for the unlock process.
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Serial Port Unlocking on Paradox Alarm Control Panels
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Guide to unlocking the serial port on PARADOX "+" series control panels for use with Trikdis communicators.
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Frequently asked questions
Patrol
Traditionally via telephone line (TIP/RING) — a universal solution that lets devices communicate regardless of brand. Trikdis's own development means that panels on the supported list (and only those) can also be connected directly and digitally via serial port or data cable — as far as we know, no one else offers this, backed by 10-15 years of development.
Protegus 2 is the 2nd generation of Trikdis's cloud app: control your alarm system from your phone and get instant notifications. We recommend it for every current internet-connected Trikdis device. The user app is free; the paid, usage- (customer-) based tier is for monitoring stations, installers and companies.
Check the product page of any direct-connection communicator — e.g. E16, G16, GT, GT+, GET: if your panel's model is on the supported list, we strongly recommend that one. In every other case, choose the telephone-line (TIP/RING) version. Pick the communication type (4G / Ethernet) based on what's available on site.
The AUX power output of the Paradox SP4000 alarm panel has limited load capacity. In certain cases — whether using a dedicated or a universal TRIKDIS communicator — the communicator's current draw can place too much load on the AUX output. As a result, the communicator may become unstable, restart, or fail to operate correctly.
Experience shows that the problem is usually solved by powering the TRIKDIS communicator directly from the alarm panel's battery terminals (+/-) instead of from the AUX output. This provides a stable power supply and eliminates the restart or operational issues.
Note: Before changing the wiring, always check that the system complies with the manufacturer's specifications and that the total load on the power supply does not exceed the permitted value.