Trikdis FireCom Ethernet + 4G fire communicator

Protegus 2 is the 2nd generation of Trikdis's cloud app: control your alarm system from your phone and get instant notifications. We recommend it for every current internet-connected Trikdis device. The user app is free; the paid, usage- (customer-) based tier is for monitoring stations, installers and companies.

Two parallel communication channels (e.g. Ethernet + 4G): if one drops, the other automatically takes over signalling. This gives the highest reliability, which standards may even require (a higher Grade rating). The GET and FLEXi SP3 work this way. An add-on module also exists for existing communicators, in WiFi (W485) and Ethernet (E485) versions.

Yes, using the TrikdisConfig programming software (via USB or remotely). The latest firmware is recommended for the best compatibility and security.

With the G17F fire communicator, any fire alarm unit or panel can be extended with mobile-network event transmission: when a fire alarm triggers, the event is forwarded to the configured destinations — for example, the fire brigade or a monitoring station — and the owner is also notified in the Protegus 2 app. It handles two parallel communication channels, each with its own backup channel.

Where the fire alarm system requires standard-compliant, certified signalling, an EN54-certified device is needed: such as the Trikdis FireCom, which communicates over Ethernet and/or two-SIM 4G mobile network, and meets the strictest European fire safety requirements.

Yes: Protegus 2 can be tried on a live demo system, without installation or purchase — from a browser and from the mobile app too. This lets you see in advance what arming, notifications, and system status look like on a working alarm system.

Protegus 2 typically retains the event list for up to two months; with a large volume of events, this period may shorten to as little as one month.

A regularly recurring problem: during installation you want to create the system in Protegus 2, but you get the message that the device is offline. In that case it is best to rule out the SIM card and the data connection first — it takes a few minutes with a phone.

Checking the SIM card with a phone

1. Remove the SIM card from the device and insert it into a phone.
2. Turn off every other source of internet connection so that the SIM card in question can be tested undisturbed: Wi-Fi, on a dual-SIM phone the other SIM card as well, or anything else — this way the traffic certainly goes through the card being examined.
3. Turn on mobile data.
4. Open a website in the browser, for example a news site, and open an article inside it too. If the article loads as well, the data connection on the card works. (A home page you opened earlier may come from the phone's cache — that is why an article must also be opened.)
   If there is no internet connection, find out why: an incorrect or missing APN setting, no subscription on the card, an exhausted or expired data allowance, etc. Once that is sorted out and the connection really works, continue with step 5.
5. In the phone's settings check which APN belongs to this SIM card and write it down.
6. Recommendation: turn off the PIN code request on the SIM card. A PIN code can of course be used and it does add security, but in devices like these we generally do not recommend it, and it is not needed for operation.

Back into the device

7. Take the SIM card out of the phone and put it back into the Trikdis device.
8. Using TrikdisConfig, enter the device's programming and set the APN you wrote down in the APN setting.
9. Write the changes to the device, then check whether the data connection is restored — that is, whether the device is online in Protegus 2.

If it works in the phone but not in the device

The problem is almost certainly the PIN code or the APN. If the device sees the network but no connection to the server is established, check the APN first — an empty or mistyped APN is the typical symptom.

If the device picks up several networks and switches between them, it is worth setting a preferred operator. See: Setting a preferred operator – MCC and MNC codes (Europe).