“FLEXi” SP3 alarm control panel – user manual

1. About your alarm system

The “FLEXi” SP3 is the heart of your alarm system. It sits in a metal enclosure together with the power supply and the backup battery; the detectors, the siren and the keypads are connected to it. The communicator is built in as well: the panel reports directly to the monitoring station and to the Protegus 2 app over Wi-Fi, Ethernet or the mobile network. This manual is about everyday use; wiring and settings are the installer's job, and they are described in the installation and programming manual.

1.1 How it works

• When armed, the panel monitors every detector. If any of them signals, the siren sounds and – depending on the settings – the panel sends an alarm message to the monitoring station and to you.
• When disarmed, it reacts only to the zones monitored continuously, 24 hours a day: fire detectors, 24-hour and silent 24-hour zones, tamper.
• When partially armed (Stay and Sleep modes), the outer shell is protected and you can move freely inside. Which detector is monitored in which mode is set by the installer with the zone type.
• The entry delay gives you time to disarm the system after coming in through the entrance door; during the exit delay you can still leave the building after arming. Write the set times on the data sheet in chapter 12.

1.2 What you can control it with

You can control the system with several devices, and they can be used side by side:

• from a keypad – with a Trikdis, Paradox or Crow keypad (chapters 4, 5 and 6);
• from the Protegus 2 app on your phone or in a browser, from anywhere (chapter 3);
• with an iButton key or an RFID card on the reader installed at the entrance (chapter 8);
• by phone call and SMS – only on the versions with a mobile network modem (chapter 9);
• with a key switch, if the installer has set up a zone for it – the switch toggles the state of that zone and so arms or disarms the system;
• and the monitoring station can also arm or disarm it remotely, if you have agreed on this.

Trikdis PROTEGUS SK232LED, FLEXI LCD, FLEXI LED, SK-LCD Button, SK-LED Button
Paradox K32LCD+, K32+, K32LED, K32+ LED, K35, K10H, K10V, K636, TM50*, TM70*
Crow CR16, CR-LCD
LED keypads display the status of the first 2 areas only, but can control all 8 areas.
*This keypad can only arm/disarm the first 2 areas.

The LED keypads (Trikdis FLEXi LED, SK232LED W, SK-LED Button, Paradox LED models, Crow) show the state of the first two partitions, but they can control all eight partitions; if you have more partitions and want to see all of them, you need an LCD keypad. A system can have at most eight keypads of the same type.

1.3 How it notifies you

The panel sends events in the set order: first to the monitoring station, then to the users. The Protegus 2 app notifies you with a push message and a distinct sound; the modem versions also send SMS to up to eight phone numbers. Who gets a message about which event is set by the installer – if you are missing a notification, or you get too many, ask the installer.

1.4 Power supply

The panel runs on 230 V mains power, and during a power cut on the 12 V battery in the enclosure. While mains power is present, the battery is charged. How long the battery lasts depends on the system's consumption and on the age of the battery. A mains failure and a battery fault are shown by the keypad's trouble indicator (TRB) and by Protegus 2 as well (chapter 7).

2. Operating states, codes and functions

2.1 The four operating states

The keypads and the app show the same four states. The system can be divided into partitions (on the keypad display: Area), and each partition has its own state.

2.2 Codes and permissions

Codes give users different levels of permission to operate the system. Codes consist of digits only (0–9); no other character – letter or punctuation mark – can be used, neither when choosing nor when entering a code. There are three kinds of code:

• User code – four digits; with it you arm, disarm and bypass zones. The panel stores up to 40 user codes. Every user should have their own code: this way the log and Protegus 2 show who did what, and a single code can be deleted at any time.
• Administrator code – six digits, 123456 by default. There is only one, it cannot be deleted, but it can be changed in the TrikdisConfig software (System Options → Access → Access codes). With it you add and delete user codes on the Trikdis SK232LED W, the FLEXi LCD and the Paradox keypads. It cannot be used to arm or disarm. It should consist of digits only: TrikdisConfig also accepts a code containing a letter, but letters cannot be typed on the keypad, so afterwards you will not be able to add or change user codes from the keypad.
• SMS password – six digits, 123456 by default; the beginning of the SMS commands (chapter 9).

2.3 Security functions

2.4 Further functions

• Temperature monitoring – up to eight temperature sensors (DS18B20 or DS18S20) or one temperature and humidity sensor (AM2301) can be connected to the panel. A separate permitted range can be set for each; if the temperature leaves it, the panel sends an event to the users. Protegus 2 shows the current values; on the modem versions the ASKT SMS command also requests them.
• Remote switching of devices – other electronic devices (gate, lighting, heating, irrigation) connected to the panel's programmable open-collector outputs (PGM) can be switched from Protegus 2, with the keypad's shortcut keys, by SMS and by phone call (chapters 10 and 9).

3. Protegus 2 app

In Protegus 2 you see the system's state from anywhere, arm and disarm it, view the events, switch the outputs, and get a push message about every important event. The app works with every SP3 version that can reach the internet (Wi-Fi, Ethernet or mobile network). It is free for the user; on a phone you download it from the app stores, in a browser it opens at https://app.protegus.app.

3.1 Adding the system to your account

For this you need the panel's unique identifier, the IMEI/Unique ID number: you find it on the sticker on the packaging and on the board, and the installer also gives it to you. If the installer has already added the system from their own company account, it is simpler for them to invite you to your account: then you accept the link received in the invitation e-mail, and you do not have to type in the identifier.

Creating the system in the Protegus 2 application

1. Download the Protegus 2 application to your phone or open it in a browser




2. Register an account if you haven't already.
3. Log into your account.
4. On the main page, click the "+" button to create a system

5. Enter the unique identifier of the TRIKDIS device (you can also scan the barcode or QR code with your phone's camera), which you can find
   • On the sticker of the device
   • On the device's cardboard box
   • In the bottom left corner of TrikdisConfig (selectable and copyable format)

6. Enter the system name and select a time zone

7. Your system is created, you can still name the partitions and zones at the next step, but you can do this later anytime.

8. In the last step, your system's home screen will appear. Wait until the yellow stripe disappears and your system is ready.

3.2 Arming and disarming in the app

1. Open the system in the Protegus 2 app. On the home screen every partition has its own card and padlock: a closed, red padlock means an armed partition, an open, green padlock a disarmed one.
2. Tap the partition's padlock and select the required action: arm or disarm.
3. If the app asks for it, enter the PIN code.

The padlock takes on the actual state in response to the event received from the alarm panel; the app also confirms in the event list and in a notification whether the panel has carried out the action.

With the SP3, after tapping the padlock you enter the panel's user code – the same four-digit code you use on the keypad, not the password of your Protegus 2 account. Each partition appears on a separate card, and you only see those for which the installer has given you permission. Besides full arming, you also start the partial modes from here: Stay and Sleep.

3.3 Events and further users

• The event list is the system's log: arming, disarming with the user's name, alarms by zone, troubles and their restoral. After an alarm, this is where you see fastest which zone signalled.
• You can switch push notifications on and off by event type; the alarm arrives with a separate, conspicuous sound. You can also ask for notifications in a browser: Browser push notifications in the Protegus 2 app.
• Further users are invited by the system's owner from the app; the invited person sees the system from their own account, and you set their permissions (which partition, which output). The installer can also send invitations to the e-mail addresses entered in TrikdisConfig.
• The system's details (connection, signal strength, firmware) are shown on the system information page: The Protegus 2 system information page has been extended.

4. Operation with a Trikdis keypad

4.1 The Trikdis keypads

On the LED keypads the numbers are the zones: lit – the zone is open (violated), off – the zone is at rest, flashing – the zone or the user is selected, flashing rapidly – the zone caused an alarm. The state of the two partitions is shown by the indicators (ARM, SLEEP, STAY, OFF) in the top left and top right corners. With newer firmware the keypad can be assigned to one or two selected partitions: then it shows only their zones and state.

• 1 time (“Time”)
• 2 date (“Date”)
• 3 partition state (“Area status”) – in the picture “Armed: Area 1”, i.e. partition 1 is armed
• 4 navigation keys (“Navigation buttons”)
• 5 temperature (“Temperature”)
• 6 state of the panel's battery (“Battery status”)
• 7 partition control keys (“Area control buttons”): ARM, SLEEP, STAY, OFF

• 1 state indicators of partition 1 (“1 area status indications”)
• 2 zone indicators: numbers 1–32 indicate zones 1–32 (“Number indicators [1]-[32] match with 1-32 zones.”); lit – the zone is open (“Illuminated – zone violated”), off – the zone is monitored (“Extinguished – zone monitored”), flashing – zone or user selected (“Flashing – zone/user selected”), flashing rapidly – the zone caused an alarm (“Flashing intensively – zone was violated”)
• 3 power indicator (“Power indication”)
• 4 function keys (“Function keys”): ⚡, MEM, BYP, TRB
• 5 state indicators of partition 2 (“2 area status indications”)
• 6 partition control keys (“Area control buttons”): ARM, SLEEP, STAY, OFF

4.2 Keys and indicators

4.3 Arming and disarming

If the system has only one partition, you do not need to press the partition number, and OK is also skipped. With several partitions, after entering the code the numbers of the partitions you can control light up.

On the FLEXi LED keypad, code → partition → OK is also enough for full arming; the FLEXi LCD shows the remaining exit delay time and the new state (Armed: Area 1, Disarmed: Area 1, Stay: Area 1, Sleep: Area 1) on the display.

4.4 Alarm memory (MEM)

After an alarm, the MEM indicator is lit. Press the MEM key: the lit numbers show which zones caused the alarm. Exit with the C key. If you do not press anything for one minute, the keypad exits by itself, but the memory is kept and MEM stays lit; the memory is cleared by the next arming, and then MEM goes off. On the FLEXi LCD keypad the alarm appears as text on the display, and you also find it in the Protegus 2 event list with the zone name.

4.5 Zone bypass (Bypass)

You can exclude a zone that has been left open or is faulty from monitoring for the next arming.

• FLEXi LED, SK232LED W: BYP → code (BYP flashes) → the two-digit numbers of the zones (for example 02, several zones one after another) → OK (BYP is lit steadily).
• FLEXi LCD: MENU → 3 → code → the two-digit numbers of the zones → OK.
• SK-LCD Button, SK-LED Button: MENU → 6 → code → the two-digit numbers of the zones → OK.

To cancel the bypass, repeat the same steps. The bypass applies to one arming only: after disarming the zone is monitored again, and the fault must be repaired.

4.6 Resetting fire and smoke detectors

Two-wire fire and smoke detectors do not reset by themselves after an alarm, only manually. Hold down the ⚡ key for 3 seconds (on the Button keypads the C key): the panel briefly cuts the power to the detectors, and they return to their normal state. At this moment the PGM output switches to which the fire detectors are connected and which the installer has set to fire sensor reset (Fire sensor reset) operation; this is what resets the fire and smoke detectors connected to the panel's zone. The corresponding output in Protegus 2 and the FRS SMS command do the same.

4.7 Emergency keys

You can ask the monitoring station for help directly from the keypad – this works only if the system is connected to a monitoring station and you have agreed on the service.

4.8 Trouble indication (TRB)

If TRB is lit, there is a trouble in the system (no mains power, battery, communication, tamper). On the LED keypads press the TRB key: the numbers of the trouble groups light up; you open the details of a group with its number, exit with the C key. The FLEXi LCD shows the Service [MENU]: Trouble line, and you open the trouble list with the MENU key. The meaning of the groups and what to do are in chapter 7.

4.9 User codes from the keypad

Adding a new code and changing an existing one work the same way; you choose the user's two-digit number (01–40): for a new code a number that is still free, for a change the number of the user whose code you are replacing. The C key cancels the operation at any time.

FLEXi LCD and SK232LED W (with the administrator code):

1. Press the ⚡ key.
2. Enter the six-digit administrator code (123456 by default). ⚡ starts flashing.
3. Enter the user's two-digit number (for example 02).
4. Enter the four-digit user code, then once more.
5. Press the numbers of the partitions the user may control.
6. Press the OK key, then exit with the C key.

FLEXi LED (with the master code):

1. Press the ⚡ key.
2. Enter the four-digit master code (1234 by default; this is the code of user 01). The LEDs of the numbers that already have a code light up.
3. Enter the user's two-digit number.
4. Enter the new code twice.
5. Press the numbers of the partitions that may be controlled, then the OK key. Exit: C twice.

SK-LCD Button, SK-LED Button: MENU → 0 → master code (1234 by default) → number → new code twice → partitions → OK → C.

Deleting a code: start the same way (⚡ or MENU → 0, administrator or master code), enter the number of the user to be deleted, then press the SLEEP key. The keypad beeps, the LED of the number goes off. Exit C (FLEXi LED: OK twice).

4.10 Partition states on the LED keypad

On the SK232LED W keypad, hold down the 2 key for 3 seconds (the keypad beeps): LEDs 1–8 show the state of the eight partitions – lit: armed, flashing: Stay mode, off: disarmed.

4.11 Brightness, sound, language

• FLEXi LCD: MENU → 5, then 2 for the volume, 4 for the display brightness, 3 for the key brightness; you set the value with the ▲ ▼ keys and save it with OK.
• FLEXi LED: hold down the C key for 3 seconds, then 1 / 4 – brightness of the zone LEDs, 2 / 5 – brightness of the keys, 3 / 6 – volume, 0 – switching the standby lighting on or off (if every second zone LED is lit, the standby lighting is off; if all are lit, it is on). The C key saves the setting.
• SK-LCD Button, SK-LED Button: from the MENU, the steps are in the two short manuals (4.1).

5. Operation with a Paradox keypad

The “FLEXi” SP3 works with the Paradox K10LED V/H, K636, K32LED, K32+, K32LCD+, K35 keypads and the TM50 / TM70 touchscreen keypads. The K10LED shows the state of 10 zones and 2 partitions, the K636 10 zones and 1 partition, the K32LED, K32+ and K35 32 zones and 2 partitions. The TM50 and TM70 can arm and disarm only the first two partitions.

5.1 Keys and indicators

On the Paradox LED keypads the numbers are the zones (lit – open, flashing – caused an alarm); the top left and top right indicator groups show the state of partitions 1 and 2. If you made a mistake, CLEAR exits the mode and clears the entered value. With an open zone the system cannot be armed, unless the installer has given the zone the forced (FORCE) attribute.

5.2 Arming and disarming

With one partition, you do not need to press the partition number and ENTER. With several partitions, after entering the code the numbers of the partitions you can control light up.

5.3 Alarm memory, zone bypass, troubles

• Memory: MEM → the lit numbers are the zones that caused the alarm → CLEAR. After one minute of inactivity the keypad exits, the memory is kept and MEM stays lit; the next arming clears it, and then MEM goes off.
• Zone bypass: BYP → code (BYP flashes) → the two-digit numbers of the zones → ENTER (BYP is lit). Cancelling it works the same way. It applies to one arming.
• Troubles: TBL → the numbers of the trouble groups light up → the group number for the details → CLEAR. The meaning of the groups is in chapter 7.

5.4 Resetting fire detectors

Hold down the ⏻ key for 3 seconds: the panel briefly cuts the power to the fire detectors, and they return to their normal state. At this moment the PGM output switches to which the fire detectors are connected and which the installer has set to fire sensor reset (Fire sensor reset) operation; this is what resets the fire and smoke detectors connected to the panel's zone.

5.5 Emergency keys

Hold down the two keys together for 3 seconds: from the keypad you send a message to the monitoring station that help is needed or there is an immediate danger. It works only with a system connected to a monitoring station, and only if you use the monitoring service.

5.6 Partition states on the LED keypad

Hold down the 1 and 2 keys together for 3 seconds (the keypad beeps): LEDs 1–8 show the state of the eight partitions – lit: armed, flashing: Stay mode, off: disarmed.

5.7 User codes from the keypad

New code and change:

1. Press the ⏻ key.
2. Enter the six-digit administrator code (123456 by default). ⏻ starts flashing.
3. Enter the user's two-digit number (01–40): for a new code a number that is still free, for a change the existing one.
4. Enter the four-digit user code, then once more.
5. Press the numbers of the partitions that may be controlled.
6. ENTER, then exit with CLEAR.

Deleting: ⏻ → administrator code → the user's number → SLEEP → CLEAR.

The administrator code is changed by the installer in the TrikdisConfig software. The duress code is described in section 2.3.

5.8 TM50 and TM70 touchscreen keypads

The TM50 and TM70 perform the same operations with the buttons on the screen, but they arm and disarm only the first two partitions. You switch the PGM outputs with one touch using the Utility key buttons on the screen (chapter 10). These keypads and the Paradox LCD keypads do not support the partition state query (5.6).

6. Operation with a Crow keypad

The Crow CR-16 (LED, with icons) and CR-LCD keypads show the state of 16 zones and 2 partitions. We no longer sell these keypads, but they continue to work with the SP3 in existing systems. From a Crow keypad three states are available: disarmed, armed and Stay; Sleep (SLEEP) mode cannot be started from them.

6.1 Keys and indicators

With an open zone the system cannot be armed, except for forced (FORCE) zones.

6.2 Arming and disarming

With one partition, you do not need to press the partition number and ENTER.

6.3 Alarm memory and zone bypass

• Memory: MEM → the lit numbers are the zones that caused the alarm → ENTER. After one minute of inactivity the keypad exits, the memory is kept; the next arming clears it.
• Zone bypass: BYPASS → code (BYPASS flashes) → the two-digit numbers of the zones → ENTER (BYPASS is lit). Cancelling it works the same way.

6.4 Resetting fire detectors

Hold down the Ctrl key until the keypad beeps, then press 0. The panel briefly cuts the power to the fire detectors, and they return to their normal state.

6.5 Emergency keys

Hold down the two keys together for 3 seconds. It works only with a system connected to a monitoring station.

On the CR-16 keys the icons show the pairs: next to 1 and 3 the police officer, next to 4 and 6 the flame, next to 7 and 9 the cross.

6.6 Troubles

The CR-LCD shows the trouble on the display; on the CR-16 the TROUBLE indicator is lit. For the details, hold down the Ctrl key until it beeps (Ctrl flashes), then press 9: the numbers of the trouble groups light up, the group number shows the details, exit with ENTER. The meaning of the groups is in chapter 7.

6.7 Partition states (CR-16)

Hold down the Ctrl key until it beeps, then press 1: LEDs 1–8 show the state of the eight partitions – lit: armed, flashing: Stay mode, off: disarmed.

6.8 User codes from the keypad

Programming requires the six-digit installer or administrator code (the administrator code is 123456 by default; the installer changes it in TrikdisConfig).

Deleting: start the same way (CR-16: PROG → code → 0 1 → number → ENTER; CR-LCD: PROG → code → number), then ARM → ENTER (delete) → ENTER (exit).

Changing the user's partitions (CR-LCD): PROG → code → ▲ (MEM) → number → ENTER → partitions → ENTER → ENTER.

6.9 Time and date on the CR-LCD keypad

PROG → six-digit administrator code → ▼ → ENTER → hours and minutes (HHMM) → day, month, year (DDMMYY) → PROG → ENTER.

7. Trouble signals

If there is a trouble in the system, the keypad's TRB indicator (Paradox: TBL, Crow: TROUBLE) is lit, the FLEXi LCD shows the Service [MENU]: Trouble line, and Protegus 2 also sends an event. A trouble is not an alarm: the system keeps working, but something needs to be put right.

Opening the troubles on the keypad:

• Trikdis LED and Paradox keypad: TRB / TBL → the lit numbers are the trouble groups → the group number for the details → C / CLEAR.
• FLEXi LCD: MENU, then the trouble list on the display.
• Crow: hold down the Ctrl key until it beeps → 9 → the group number → ENTER.

7.1 The trouble groups

8. iButton key and RFID card

With a key or a card, everyday use is even simpler than with the keypad: one touch on the reader next to the entrance, and the system switches to the opposite state. You arm and disarm without a code; write down who has a key or card on the data sheet in chapter 12.

8.1 iButton key

With the iButton key you switch between the armed, Stay and disarmed states; Sleep (SLEEP) mode cannot be started with a key. With an open zone the system cannot be armed with a key either.

Touch the key to the reader. If the system was armed, it disarms. If it was disarmed, it arms and the exit delay starts: if you open the entry (delayed) zone during it, the system goes to fully armed mode; if you do not open it and there are Interior STAY or Instant STAY zones, it goes to Stay mode.

Adding and deleting keys – also for a system that is already installed and working – in the TrikdisConfig software (installer) or on the CZ-Dallas reader itself:

1. If the key list is empty, touch the first key to the “eye” of the reader and hold it there for 3 seconds: this becomes the master key, in the first row of the list.
2. For the adding mode, hold the master key to the reader for at least 10 seconds.
3. Touch the user keys to the reader one by one.
4. At the end, touch the master key to the reader again: this closes the adding mode.
5. To delete all keys (including the master key), hold the master key to the reader for at least 20 seconds.

8.2 RFID card

The RFID card needs a Wiegand (26/34) reader connected to the system, which often has a numeric keypad as well. The cards are added by the installer with the identifier entered in the TrikdisConfig Tag code field; cards and keys are on a common list.

With a card you switch between the armed, Stay and disarmed states. Hold the card to the reader, or enter your user code on the reader's keypad and press the # key. The system switches to the opposite state, the same way as with the iButton key: from armed to disarmed, from disarmed – after the exit delay – to armed or Stay: if you do not open the delayed entry zone during the exit delay and there are Interior STAY or Instant STAY zones, it goes to Stay mode, otherwise to fully armed mode. With an open zone it cannot be armed with a card either.

9. Control by phone: SMS and call

Only the versions with a mobile network modem (WiFi + 2G, WiFi + 4G, Ethernet + 4G) can be controlled by SMS and phone call, and only with a working SIM card; the Wi-Fi-only and Ethernet-only panels cannot. You send the SMS and make the call to the number of the panel's SIM card – you get this number from the installer; write it on the data sheet in chapter 12.

9.1 SMS commands

By SMS you control the panel and can also change some of its settings; all settings of the panel can only be changed with the TrikdisConfig software. Every message has the same structure:

Command space Password space Data

The password is the six-digit SMS password, 123456 by default. On the first day, change it with the PSW command (or ask the installer) to a combination that only you know – and do not forget it – and do not give out the panel's phone number unnecessarily either: whoever knows the number and the password controls the system. The data field depends on the command; for several commands it is empty. The commands work in both lower case and upper case.

9.2 Control by phone call

By call you arm the partitions (in full or Stay mode) and disarm them, and you control the outputs; Sleep mode cannot be started by call. Conditions:

1. Your phone number is on the panel's user list (installer or SETN command), and the installer has enabled partition or output control for you.
2. The output you want to control is set for remote control (Remote control); for pulse switching the pulse time too – the installer sets this in the TrikdisConfig PGM table.

Call the number of the panel's SIM card. If your number is on the list, the panel answers the call; then dial the command on the phone's keypad:

Before calling, it is worth requesting the state of the partitions (ASKA) and the zones (ASKI) by SMS: with an open zone the system cannot be armed by call either (except for forced zones). If the Re-ARM function is switched on and nobody opens the entry zone during the entry delay after disarming by call, the panel returns to the previous armed mode (2.3).

10. Controlling outputs (PGM) from the keypad

You can switch the devices connected to the panel's programmable outputs (gate, lighting, heating, irrigation) from Protegus 2 at any time, and on the modem version also by SMS (OUTPUTx) and by call (chapter 9). From the keypad they are switched by the shortcut keys: the installer assigns the output and the operation to the shortcut keys in TrikdisConfig (PGM → Control) – two-state (Level, switches on and off) or pulse (Pulse, switches on for the set time). If no output is assigned to a shortcut key, pressing it does nothing.

On the Paradox LED keypads and the SK232LED W, shortcut key 1 also shows the state of the partitions (4.10 and 5.6); the Paradox LCD keypads and the TM50 / TM70 do not support this function.

On a Crow keypad: hold down the Ctrl key until the keypad beeps, then press the output number from 2 to 8 – the assigned output switches.

FLEXi LCD, FLEXi LED, SK-LCD Button, SK-LED Button: switch the outputs from Protegus 2; these keypads have no output shortcut keys.

11. Frequently asked questions

I cannot arm: the keypad beeps, or a zone LED is lit

A zone is open – a window, a door, or a motion detector still sees movement. Close it, wait a few seconds and try again. If the zone is faulty (the detector is stuck, the wire is damaged), bypass it for one arming (4.5, 5.3, 6.3) and call the installer. The FLEXi LCD shows the open zone on the display.

There was an alarm – how do I know which zone signalled?

On the keypad MEM is lit: press it, and the lit numbers are the zones that caused the alarm (4.4, 5.3, 6.3). The Protegus 2 event list shows the same with the zone name and the time, and the monitoring station sees it too. The memory is cleared by the next arming.

I forgot my code

Your own code cannot be “looked up”, but a new one can be given: on the Trikdis SK232LED W, the FLEXi LCD and the Paradox keypad with the administrator code, on the FLEXi LED and the Button keypads with the master code (4.9, 5.7, 6.8), or by the installer in TrikdisConfig. If you do not know the administrator code either, the installer can change it.

Protegus 2 shows something different from the keypad

In the app, open the Settings → System configuration menu and press the Sync button in the System out of sync? row (3.2). If the panel still does not react to commands, check the trouble indication on the keypad: trouble 3 of group 2 means the missing Protegus connection (chapter 7).

There is a power cut – what happens?

The system keeps running on the battery, the keypad's TRB indicator is lit (group 1, trouble 1), Protegus 2 sends an “AC fault” event. When the mains power returns, the trouble disappears by itself and the battery recharges. If the ⚡ key (Paradox: the power indicator) flashes, the battery is faulty – call the installer.

The fire detector triggered an alarm and does not reset

Two-wire smoke detectors can only be reset manually: hold down the ⚡ key for 3 seconds (on a Button keypad the C key; Paradox: ⏻ for 3 seconds; Crow: Ctrl, then 0). On a modem version the FRS SMS command does it too (4.6, 5.4, 6.4). Air the room first, so that it does not trigger again.

Can I get an SMS or a call on alarm?

Only the modem versions send SMS, to up to eight phone numbers added by the installer. Current panels do not make voice calls; the fastest notification is the Protegus 2 push message, which works on every version (1.3, 9.2).

How many users can there be, and how many keys or cards?

The panel stores up to 40 user codes, and the same number of iButton keys or RFID cards. A user can have both a code and a key. The log and Protegus 2 show by the user's name who armed or disarmed, so every user should have their own code (2.2).

Accented characters are displayed incorrectly on the FLEXi LCD keypad

The character set is set by the installer in TrikdisConfig:

You can also change the language of the keypad's menu yourself (4.11).

Which keypad should I buy for an existing SP3?

The Trikdis keypads available in the shop: FLEXi LCD (text display, 8 partitions), FLEXi LED (32 zone LEDs, 2 partitions), SK-LCD Button and SK-LED Button (push-button). One bus can have at most eight keypads of the same type; the installer connects them. The product cards are at the bottom of the page.

12. Your system's data

Print this chapter, fill it in together with the installer, and keep it in a safe place – not next to the keypad. Do not write any codes on it, only which user and which key or card belongs to which number; this way the row of a lost key or of a user who leaves can be deleted immediately.

Users, keys, cards

The administrator code has been changed: ☐ yes · The SMS password has been changed: ☐ yes

Number	User	Key / card	Partitions	Number	User	Key / card	Partitions
01 (master)				21
02				22
03				23
04				24
05				25
06				26
07				27
08				28
09				29
10				30
11				31
12				32
13				33
14				34
15				35
16				36
17				37
18				38
19				39
20				40

Zones

Zone	Room / area	Zone type	Zone	Room / area	Zone type
01			17
02			18
03			19
04			20
05			21
06			22
07			23
08			24
09			25
10			26
11			27
12			28
13			29
14			30
15			31
16			32

Zone type, for example: delayed (entrance), instant, interior (Interior STAY), fire, 24-hour, panic.

Partitions and outputs

Partition	What belongs to it	Output (PGM)	What it switches	Shortcut key
1		1
2		2
3		3
4		4
5		5
6		6
7		7
8		8

Temperature sensors

Sensor	Room / area	Minimum temperature	Maximum temperature
1
2
3
4
5
6
7
8

Times, emergency keys, contacts

Setting	Value
Entry delay	______ seconds
Exit delay	______ seconds
Siren duration	______ minutes
Emergency – panic	☐ enabled
Emergency – medical	☐ enabled
Emergency – fire	☐ enabled
Short siren signal (Bell Squawk)	☐ enabled
Duress code	☐ last digit +1 · ☐ first digit 0

Contact	Name	Phone number	Note
Monitoring station			customer number, password (agreed verbally)
Installer
Number of the panel's SIM card			modem versions only
The panel's IMEI/Unique ID number			for Protegus 2; on the sticker of the box